File Center Knowledge Base

Q: How long do I have to keep my records?

A: A seven (7) year retention period is very common, but in many cases the legal retention period may be just a few months or you may need to keep the record permenantly.  Please contact File Center and one of our consultants can help steer you in the right direction.

Q: Do you offer fire protection?

A:  Yes, of course.  Our facility is designed to safeguard your documents.  We utilize a dry-pipe fire suppression system that will protect your records in case of a fire, while mitigating any potential damages that could occur with water in the suppression system itself.  It’s a win-win combination that provides you with peace of mind.

Q: What costs are involved?

A: There are monthly storage costs and service costs based on the services required to effectively manage your files (retrieval, delivery, indexing etc…).  In many cases the monthly cost can be as little as $25.00 per month!

Q: How do I access my files?

A: When you need a record retrieved, simply log in to the client access area of our website (free registration required) and add the record(s) to your cart. The records you need will be retrieved and delivered right to your office.  You can also call us and we will help you place an order to retrieve records that are needed.

Q: Can I view my documents online?

A: Yes, with on-line database access, our customers can login and request records on-line.  Using the scan-on-demand service, File Center will scan paper files and upload a link to the digital images on-line.

Q: How long does it take for delivery?

A: Deliveries are sent the same day that they are requested at the standard cost if the request is made before 10:00.  Requests made after 10:00 are delivered by the next day at noon or sooner. Rush service costs a little extra, but we guarantee that your file can be delivered in 2 hours (Salt Lake County)